Comments on: Virgin Media sucks. Try and get another ISP if you can. http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/ Its all about me! Sat, 22 Nov 2008 04:50:04 +0000 http://wordpress.org/?v=2.5.1 By: Andy P http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1529 Andy P Mon, 17 Nov 2008 08:49:07 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1529 Hi all, I'd like to share my bad experience with evil Virgin Broadband/ Virgin Mobile too. First of all let me state that I am a student. I can't afford many things at the moment. Every dollar is precious. I went to pay my usual monthly phone/internet bill via my direct debit card. However for some STUPID FREAKIN reason, Virgin tried to take out a dollar extra! You might think that is ok but I only put the exact dollar amount in the debit account. So basically my bank charged me an overdraft fee of $2. This really pissed me off and I was determined to get my money back, or at least get the value of the fee taken of the next bill. I won't call their 1300 number because it will cost me 25c and I'll be on the phone for at least 45 mins waiting, as you guys are no doubt aware. So I've contacted them via the email form on their website. And instructed them to call me. Several times. I have kept records of this communication so that I can contact the telecommunications ombudsman after my exams. They even sent me an email saying they needed to talk to the account holder. So I got my flatmate to email them too. NOTHING. Virgin Broadband is so crap. Can't wait to shove the telecommunications ombudsman up their arse. These people disgust me. For all the time I have spent trying to claim back $2 I should really be compensated for $200. Its f##king ridiculous! Hi all, I’d like to share my bad experience with evil Virgin Broadband/ Virgin Mobile too.

First of all let me state that I am a student. I can’t afford many things at the moment. Every dollar is precious.

I went to pay my usual monthly phone/internet bill via my direct debit card. However for some STUPID FREAKIN reason, Virgin tried to take out a dollar extra! You might think that is ok but I only put the exact dollar amount in the debit account. So basically my bank charged me an overdraft fee of $2.

This really pissed me off and I was determined to get my money back, or at least get the value of the fee taken of the next bill. I won’t call their 1300 number because it will cost me 25c and I’ll be on the phone for at least 45 mins waiting, as you guys are no doubt aware.

So I’ve contacted them via the email form on their website. And instructed them to call me. Several times. I have kept records of this communication so that I can contact the telecommunications ombudsman after my exams. They even sent me an email saying they needed to talk to the account holder. So I got my flatmate to email them too. NOTHING.

Virgin Broadband is so crap. Can’t wait to shove the telecommunications ombudsman up their arse. These people disgust me. For all the time I have spent trying to claim back $2 I should really be compensated for $200. Its f##king ridiculous!

]]> By: KaySquirrel http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1460 KaySquirrel Thu, 31 Jul 2008 12:00:42 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1460 We had problems with NTL long before the name change to Virgin Media. We had our account with them for tv/phone/internet for almost 2 1/2 years, and were happy enough with the service when it was all working properly. Anytime we had to contact NTL / Virgin Media to report a fault or make changes to our account, we were disappointed with what passed for customer service. Virgin Media’s greatest weakness is their inability or unwillingness to treat their customers properly. It almost seems that they WANT to make things worse for customers before they make them better. There’s no way we’d ever go back to Virgin Media. Some lessons don’t need to be learned twice. We had problems with NTL long before the name change to Virgin Media.

We had our account with them for tv/phone/internet for almost 2 1/2 years, and were happy enough with the service when it was all working properly.

Anytime we had to contact NTL / Virgin Media to report a fault or make changes to our account, we were disappointed with what passed for customer service. Virgin Media’s greatest weakness is their inability or unwillingness to treat their customers properly.

It almost seems that they WANT to make things worse for customers before they make them better.

There’s no way we’d ever go back to Virgin Media. Some lessons don’t need to be learned twice.

]]> By: off-it.org » Server went walkies without me http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1201 off-it.org » Server went walkies without me Thu, 26 Jun 2008 16:14:19 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-1201 [...] a start, the site didn’t load. I thought it could of been my net connection (Honestly it sucks!) Usually at times like this, i try the ftp connection. It usually works too. But not [...] [...] a start, the site didn’t load. I thought it could of been my net connection (Honestly it sucks!) Usually at times like this, i try the ftp connection. It usually works too. But not [...]

]]> By: off-it http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-90 off-it Wed, 05 Dec 2007 12:25:07 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-90 I figured i'd wait a while to see what else Virgin Media would have to say. But it serioulsy looks like they don't want to call me back. ALl i can really suggest is to try and find a better ISP. Expecially if you want some kind of help with your internet access. Some day soon i shall be posting the second part of my problems with Virgin. But right now i don't have access to it (It's on the other hard drive) Thank you all who commented. Your words are sounding just like mine. Virgin Media Suck! I figured i’d wait a while to see what else Virgin Media would have to say. But it serioulsy looks like they don’t want to call me back.

ALl i can really suggest is to try and find a better ISP. Expecially if you want some kind of help with your internet access.

Some day soon i shall be posting the second part of my problems with Virgin. But right now i don’t have access to it (It’s on the other hard drive)

Thank you all who commented. Your words are sounding just like mine. Virgin Media Suck!

]]> By: P Miller http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-64 P Miller Wed, 28 Nov 2007 08:44:56 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-64 Virgin Media really have to be the worst company running at the min. I have had to deal with some Bad company's in the past but compared to Virgin Media they was a walk in the park. They really are as bad as what people are saying its really really not worth the hassle go with someone that maybe a bit more expensive but will give you a easy life. Do some research on the net and you will soon find out whos good and whos bad. I have never really met one person who has one good word to say about Virgin Media. I would rather walk on fire than phone the joke shop um I mean Virgin customer service. Virgin Media really have to be the worst company running at the min.
I have had to deal with some Bad company’s in the past but compared to Virgin Media they was a walk in the park.

They really are as bad as what people are saying its really really not worth the hassle go with someone that maybe a bit more expensive but will give you a easy life.

Do some research on the net and you will soon find out whos good and whos bad.

I have never really met one person who has one good word to say about Virgin Media.

I would rather walk on fire than phone the joke shop um I mean Virgin customer service.

]]> By: fudge http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-32 fudge Sat, 17 Nov 2007 02:12:47 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-32 i have been with virgin for several years, firstly dial up then connected to broadband with the speedtouch modem, then I got a netgear router, my line apparently is capable of 5.5 mb i know ya will never get your max but I was paying virgin for up to 8mb but I never ever got more then 1.1mb so I thought what's the point of paying for up to 8, so i reduced the package to the 1mb and now it's dreadful, constantly doing speed tests on www.speedtest.net.....the other night I was getting 79kbs download ...it's far worse then dialup, also cos it's so slow it keeps timing out and getting the dreaded 'page cannot be displayed' constant connectivity probs. I've in the past week spent £55 on having my computer totally checked out, I've also bought a new (better) router in case it was that, I've today paid a BT man to totally check the whole phone system in my house, end result of all this that there is no probs at my end, my computer is running like a dream but still having absolute crap connection, seems better during the day but at peak periods it drops m far too low, I know they have to traffic manage but this is really doing my head in now, been going on for ages. As for the customer support, well, when I first rang they said the prob was at my end and wanted me to unscrew the front off the BT test socket blah blahhhhh, then on another i was told someone would call me, that was nearly 3 days ago, I'm still waiting...???? I'm seriously considering changing ISP now, but have so far been reluctant to do so as people keep warning me I'll have NO internet for ages as my line will be tagged and I'll have a heap of hassle to change over. Virgin really need to get this service up and running as it should be, we are not by far getting what we are paying for...I'm so fed up I am wondering whether to go through the hassle of changing over ISP, but then it's a case of who the heck do you go with for a better service, I bet Richard Branson has a good internet connection...!!! written by a very fed up virgin.net customer. i have been with virgin for several years, firstly dial up then connected to broadband with the speedtouch modem, then I got a netgear router, my line apparently is capable of 5.5 mb i know ya will never get your max but I was paying virgin for up to 8mb but I never ever got more then 1.1mb so I thought what’s the point of paying for up to 8, so i reduced the package to the 1mb and now it’s dreadful, constantly doing speed tests on http://www.speedtest.net…..the other night I was getting 79kbs download …it’s far worse then dialup, also cos it’s so slow it keeps timing out and getting the dreaded ‘page cannot be displayed’ constant connectivity probs. I’ve in the past week spent £55 on having my computer totally checked out, I’ve also bought a new (better) router in case it was that, I’ve today paid a BT man to totally check the whole phone system in my house, end result of all this that there is no probs at my end, my computer is running like a dream but still having absolute crap connection, seems better during the day but at peak periods it drops m far too low, I know they have to traffic manage but this is really doing my head in now, been going on for ages. As for the customer support, well, when I first rang they said the prob was at my end and wanted me to unscrew the front off the BT test socket blah blahhhhh, then on another i was told someone would call me, that was nearly 3 days ago, I’m still waiting…???? I’m seriously considering changing ISP now, but have so far been reluctant to do so as people keep warning me I’ll have NO internet for ages as my line will be tagged and I’ll have a heap of hassle to change over. Virgin really need to get this service up and running as it should be, we are not by far getting what we are paying for…I’m so fed up I am wondering whether to go through the hassle of changing over ISP, but then it’s a case of who the heck do you go with for a better service, I bet Richard Branson has a good internet connection…!!!

written by a very fed up virgin.net customer.

]]> By: Raymond Campbell http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-16 Raymond Campbell Sat, 27 Oct 2007 12:47:39 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-16 Virgin Media`s customer support is about as much use as a chocolate fire guard...allways has been...allways will be. Had several problems with modem connection dropping for no reason too. And if i ever get you address ASHEEM COPARI i`ll be round to stove your cheeky little head in...REMEMBER!! you heard it here first!! Virgin Media`s customer support is about as much use as a chocolate fire guard…allways has been…allways will be. Had several problems with modem connection dropping for no reason too. And if i ever get you address ASHEEM COPARI i`ll be round to stove your cheeky little head in…REMEMBER!! you heard it here first!!

]]> By: sythen http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-11 sythen Thu, 25 Oct 2007 01:04:10 +0000 http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/#comment-11 AHHH. i remember having this problem. customer support is always lacking. ever since they were blueyonder they sent a technicain after my 20th phone call and he found that the drop installed was done shoddy. if you have the sb51 series of modem and the net cuts out. check the pc/activity light. if its a solid orange. its most likely the drop from your modem to the cab box outside. ive never had any other issues with BY/VM. but yes. customer support requires a swift boot too the arse AHHH. i remember having this problem. customer support is always lacking. ever since they were blueyonder

they sent a technicain after my 20th phone call and he found that the drop installed was done shoddy. if you have the sb51 series of modem and the net cuts out. check the pc/activity light. if its a solid orange. its most likely the drop from your modem to the cab box outside. ive never had any other issues with BY/VM. but yes. customer support requires a swift boot too the arse

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