So today i was just sat here listening to good old Sascha Brooks on Galaxy, when suddenly there was no sound. Thinking it was just a temporary glitch in the matrix system i let it play out for a while.
After about 10 minutes of total silence i tried the other channels and surprise surprise, there was nothing, Nudda,zip,zilch. Not a single channel was working! The first thing i tried was rebooting the box. Any Virgin Media customer will tell ya that rebooting the box usually does the trick. If it doesn’t at least you know you tried.
After plugging the box in, it just sat there showing me a stupid Virgin Media logo that i wasn’t the slightest bit interested in, i wanted Sascha Brooks and i wanted to listen to it NOW!!!!
After 2 hours of calling their magic 150,151 and another 0845 number. I finally got through. Only to be hung up on by a member of staff. Another 20 minutes later i got through to a helpful brainiac sarcastic member of staff named Sarah.
Not of much help with regards to when the services would be coming back, or what the problem even was. She just knew that her system was down and didn’t appear to care about the customers.
At this moment in time, i’m unsure if Virgin Media have actually been bought out by Disney. As this is one hell of a Mickey Mouse operation their running.
OK rant over and i feel better…….. I think.
[...] Virgin Media Services Go Down - No Phone, TV Or Response! [...]
Virgin Media are the biggest joke since NTHell (oh wait a minute they’re the same company!)
What other no-brain organisation would tell you to check out their website for help because your internet is down (it actually happened!!)
They have these great deals where you can get pay-per-view (on demand) films for as little as a penny, but you can’t actually watch them because the service is down, although I’ve found the service doesn’t go down until they’ve taken their payment and the film is booked.
They’ve even swindled us out of our “massive” (note the sarcastic tine there) VAT discount, by increasing thier prices, without giving any warning.
Okay rant over with, I’m off my soap box now.
I have nothing good to say about them at the moment, In fact Vick. I couldn’t agree with you more. Read this : http://www.off-it.org/blog/2007/10/16/virgin-media-sucks-try-and-get-another-isp-if-you-can/
There’s plenty of other related stories. (Check the related posts section at the bottom of the post.)
Thanks for the comment.
off-it