So yesterday most of the UK suffered some kind of downtime on one or another of their services. Phones didn’t ring, TV’s didn’t work and contacting them in anyway at all was a total nightmare. Many people had this experience.
Well if your still wondering what happened over at Virgin Media HQ. I found out today through a quick call whilst wanting to know about the refund (You can get one too. Just call and ask.) they promised me yesterday and what had happened. Turns out a fire broke out in one of their buildings and burnt through a whole load of cable.
Which of course affects everyones service who just so happens to be supplied via those cables. Due to the outage, their own systems were down, customers were frustrated and not getting answers, and even after 5 hours of the fire breaking out. Virgin Media staff had nothing to tell customers. Just that it was down and they didn’t know what the problem was.
Errrrm, how did they not notice a fire burning away for several hours? I mean… don’t they have fire alarms or sprinklers or even a dude with a sense of smell looking after these kind of things? Or did they really blow their budget when they started hiring celebs like Uma Thurman and other?
Luckily no one was injured as far as the woman knew. The only injured party in yesterdays fire at VM HQ was cables… lots and lots of cables.
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